TrustYou5.55.13 - App Store

TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:
Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app
Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score
Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Send and receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.
New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.
Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.

Version History We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall. 5.55.13 08/02/2023 We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall. 5.55.12 06/21/2023 Fixes in the reviews inbox 5.55.11 01/26/2023 We removed the Team Chat and fixed some issues in the Survey section. 5.55.9 12/14/2022 Fixes in the Survey section. 5.55.8 11/23/2022 Fixes small inconsistencies between the desktop version and mobile app. 5.55.7 10/03/2022 Improvements in dashboard, reviews, portfolio and competitors sections. 5.55.6 09/14/2022 Fix the issue in the dashboard screen that was causing app crashes. 5.55.5 09/02/2022 Survey section is available for enterprise users and some bugs are fixed. 5.55.4 08/31/2022 Add a fix for the dashboard section along with small bug fixes. 5.55.3 08/17/2022 New Survey section to check the Survey Overall Score and the NPS for single property users. Also, some small bugs were fixed. 5.55.1 08/04/2022 Customized Dashboard, Competitors and Portfolio tiles sorting. 5.49.0 07/13/2022 Refactored the technical stack of our application to improve start up time, memory management and overall size. 5.48.0 05/23/2022 New settings menu with options to see the users' profile, change the password and the mobile app language. 5.47.0 04/18/2022 Migration to a new platform as a service infrastructure to improve resilience of the app. 5.45.0 03/21/2022 We have improved the start time of the app. 5.44.0 03/18/2022 Fixes in the respond with template feature inside the review section. 5.43.0 03/09/2022 We have a new brand identity! 5.41.0 02/15/2022 We have solved problems related to sending messages on Live Experience and now we show the guest connection status from the Live Chat. 5.40.0 02/10/2022 We fixed issues in the review's forwarding feature, crashes from Live notifications and we improved the avatars for guest chat and team chat. 5.39.0 01/26/2022 We improved the user interface and fixed a survey question showing a wrong result when not answered. 5.38.0 12/27/2021 Now is possible to tag users in an internal note or a team chat group. 5.37.0 12/02/2021 Guest profile and internal notes on Live Experience. 5.36.0 11/11/2021 Bug fixes and performance improvements. 5.35.0 10/28/2021 We’re always making changes and improvements to the TrustYou app. To make sure you don’t miss a thing, just keep your Updates turned on. 5.34.0 10/15/2021